For dog owners

Getting Started (4)

1. What is WoofBnB?
   A. WoofBnB is a pet boarding/sitting, and pet care solution provider. We help pet lovers and pet owners connect. Pet owners travelling can find a suitable sitter for their pet, while they are away. All you have to do is, choose a reliable and WoofBnB verified sitter through our portal, make reservations, pay online, and leave your pet at the sitter’s care on the decided date!
2. How does WoofBnB work?
   A. WoofBnb currently only operates in Pune and has plans of expanding to other cities. Pet owners choose a suitable sitter for boarding their pet through our online portal while they are away. Owners screen experienced sitters’ who are registered with us, based on their profile, reviews and pricing, make reservations, pay online and leave their pet at the sitter on the decided date.
   
3. How to identify the authenticity of a sitter on WoofBnB?
   A. WoofBnB cares for your pet as much as you do. We verify every sitter’s background information as well as carry out house checks at the sitter’s home for cleanliness of the pet. Sitters’ profiles carry customer reviews and ratings for you to evaluate sitters before finalizing one. To get more information on the authenticity of a sitter, check out our <a href="<?php echo base_url();?>">Trust policy</a>
   
4. How do I register as a sitter with WoofBnB?
   A. All you pet lovers out there. Earn easy money by looking after adorable pets. Signing up to be a WoofBnB sitter was never simpler. All you have to do is follow the steps given on our Become a Sitter Page, create a dazzling profile in a matter of minutes, quote your boarding rates, and sit back. We will do the rest for you. For any assistance, feel free to write to us at help@woofbnb.com
   

Booking and Payment (9)

1. How do I pay for WoofBnB services?
   A. You can pay for WoofBnB from the comforts of your home online using your credit /debit card, net banking.
   
2. Does WoofBnB entertain last minute cancellations? Are there any charges for uncalled cancellations of bookings?
   A. As a Dog Owner, you can change or cancel an existing reservation from your bookings & messages.

   • A day of hosting fee will be deducted in case of a confirmed cancellation occurring within a day the actual hosting starts. Both the customer and the host are liable under the cancellation charge levied.
   • A penalty of Rs.100 will be charged to the customer in the case of cancellation two days prior the decided hosting date and the rest of the amount will be transferred back to the customer.
   • If the user cancels the hosting agreement one day before the actual day on which hosting begins, he/she will have to pay the charges for one day as a penalty. Remaining amount will be refunded through online bank transfer.
3. What payment methods are accepted at WoofBnB?
   A. AtWoofBnB, we accept all types of online payments. Visa, Mastercard, credit cards, debit cards, net banking are the payment options made available to our customers.
   
4. Do you accept cash payments?
   A. All payments on WoofBnB are to be made online through WoofBnB website. For insurance and ease of managing financial records, we accept only online payments. Check out our payment options
   
5. Sitter has turned down my booking request, but the funds are deducted from my account. Why?
   A. Once you send in a request, funds get deducted from your account as a part of confirming your booking. If the sitter declines the request, be rest assured that WoofBnB will initiate a refund. The amount will be reflected in your account within a week.
   
6. What are the services that sitters offer ?
   A. WoofBnb, through its network of sitters, provides pet care services to look after your pets while you are away. Sitters on WoofBnB offer a multitude of pet services like pet boarding, pet sitting(day-care), and dog walking.
   
7. What are the Check- in and Check – out times for the pets at Sitters’?
   A.

   The Check–in and Check–out times for pets are decided by the sitter as per their convenience.What are the Check- in and Check – out times for the pets at Sitters’?
8. What do you mean by ‘pre-approve’ ?
   A. ‘Pre-approve’ means, the sitter indicates his/her availability for certain services when the owner submits a booking. Sitters can indicate their available dates and times in their calendar, and set the status to ‘Pre-approve’ for those days. This is so that owners can instantly finalize a reservation and pay. That way, sitters can score maximum bookings.
   
9. What is ‘Custom Booking’?
   A. Custom booking is an additional functionality that we provide to the sitters, wherein the sitters make the reservation for the pet owners under the following circumstances:

   • If the sitter knows the pet owner, outside of WoofBnB, then the sitter can do a custom booking for that particular customer
   • If the sitter wants to give any discount to any customer, the sitter can do a custom booking and specify the discounted price before making the reservation.
   • If the sitter wants to add any additional charges or subtract any charges on their decided price upon any special service requests from the owners, sitters can opt for the ‘Custom Booking’ functionality and edit the price there.

Insurance (2)

1. Does the insurance cover death due to food poisoning contracted after consuming food at the sitter?
   A. The insurance covers accidental death caused due to an external force or impact while at the sitter. Consumption of wrong food does not fall under the accidental death category.
   
2. How to apply for an insurance claim?
   A. WoofBnB pet insurance only covers death due to any physical harm while boarding at the sitter’s. The insurance claim needs to be submitted within 5 days of the loss of your pet. To apply, follow the steps below:

   • Intimation to WoofBnB support
   • Duly completed claim form I
   • Veterinary Certificate
   • Post Mortem report on standard P.M. form
   • Photograph or any other document, if necessary.

General (9)

1. If my pet has to be fed a special kind of food, would the sitter charge for that? Would the boarding charges be reduced if I provide the food for my pet?
   A. Pet sitter will be providing the regular home cooked food, and all the boarding charges will be inclusive of the food. In case the owner provides food for the pet, pet owner needs to notify the sitter accordingly and the sitter has to make a Custom Bookingwith total boarding charges devoid of those for food. Generally we urge pet owners to bring bedding and toys for the pets, so that the pet feels at home. If the pet is habituated to eating packaged food like Pedigree, pet owners are required to bring food for their pet while dropping off the pet at the sitter’s. Owners are requested to carry ample food to last for the duration of the stay along with a little extra, to cover any wastage or ad-hoc extended stay.
   
2. Can I extend my pet’s stay at the sitter?
   A. Pet owners have the liberty to extend their pet’s stay at the sitter but with prior intimation to the sitter. If the sitter is not in a position to keep your pet for an extended period, contact WoofBnB help, and we will help you find a suitable sitter available to take in your pet. All you have to do is, make reservations and complete the payment online.
   
3. What if my pet falls ill while boarding at the sitter?
   A.  If your pet is suffering from any prior history of illness, dog owners are requested to inform about the same to the sitter before boarding their pet. In case, your pet falls ill while boarding at the sitter, the sitter will inform WoofBnB and the owner. In case your pet requires hospitalization, the sitter will move your pet to the nearby hospital. The charges for the same will be billed to theowner.
   (Please note: Sometimes it may not be possible for us to arrange for a vet to visit the sitter’s due unavailability. At such times telephonic assistance will be provided to make sure your pet receives immediate medical attention)
   
4. Are the prices pre-decided?
   A. Sitters at WoofBnB decide their own sitting charges. Pet owners need to look for sitters through our portal with a pricing model that suits their budget and flexibility. For specific search criteria, owners can contact WoofBnb at help@woofbnb.com.
   
5. What are coupon codes and how do they work?
   A. Coupon codes are nothing but special discount codes that offer discounts on the prices mentioned on the merchant’s website. We reward our customers with special discount codes that can be used to redeem the discount on the payment confirmation page. Once validated, you will notice that a discount has been applied to the total booking value.You can then go ahead and proceed to payment. Please note: A single coupon code can be used only for a single transaction. Multiple transactions cannot be carried out using a single code. If the coupon amount is less than the total reservation amount, the remainder of the coupon’s value is forfeited and cannot be transferred to another reservation.
   
6. Do the prices differ as per the breed of the pet?
   A. Prices are set by the sitter individually. WoofBnB does not intervene in the prices set by the sitter. It is the sitter who decides on the boarding charges and conditions.
   
7. Can I meet the sitter before dropping off my pet?
   A. Yes, pet owners can meet the sitters by sending them a message after making a booking.
   
8. Do my charges include food for the pet?
   A. Pet sitter will be providing the regular home cooked food, and all the boarding charges will be inclusive of the food. Generally we urge pet owners to bring bedding and toys for the pets, so that the pet feels at home. If the pet is habituated to eating packaged food like Pedigree, pet owners are required to bring food for their pet while dropping off the pet at the sitter’s. Owners are requested to carry ample food to last for the duration of the stay along with a little extra, to cover any wastage or ad-hoc extended stay.
   
9. Are my card details safe on your website?
   A. WoofBnB uses secure payment gateway for all monetary transactions taking place on the portal. WoofBnB guarantees utmost confidentiality and safety of all your bank account and card details.
   

Safety and Help (2)

1. Whom should I contact in case of an emergency for the pet?
   A. In case of any emergency like illness, accident or any other dire situations pertaining to the well being of the pet, sitters are advised to contact the pet owners first, informing them about the situation. In case the owner is not in a position to come down and collect the pet immediately, both sitters and pet owners can contact help@woofbnb.com.
   
2. What do I do if a guest dog is lost while under my care?
   A. If a guest dog goes missing while under your care, first of all, DO NOT PANIC. The Dog must have either lost its way or might have strayed away. Follow the simple steps below and we ensure you that you will be reunited with the dog soon.

   • As we said, do not panic if you find that the guest dog has gone missing. Do not run, scream or do any extreme movements as this might make your dog feel that you are playing with it, making it go farther away. Crouch down and use treats to lure out the dog by calling out its name.
   • Keep looking for the dog in the surrounding area, because the more you delay, farther the dog strays making you cover wider perimeter. Take help from the people around you in inquiring and locating the missing pooch. Check around the bushes, as Dogs do get an urge to just go into some remote corner and cuddle up.
   • If the dog is still not back after 20 minutes, call WoofBnB helpline immediately on our toll free number 020-111111.We will get help from fellow pet lovers to find your missing pet.
   • Inform the dog’s owner after reporting the missing guest dog, explain the situation and reassure the owner that you have control of the situation.
   • It is always advisable to keep a photo of every guest pet with you in case they go missing. You can use it to check with the people in your neighborhood to see if anyone has spotted it.
   • It is always advisable to put a collar on a pet dog with dog tags having all the required emergency information on it. Keep your phone handy. Inform somebody at home to keep a look out in case the dog comes home while you are looking elsewhere. Don’t miss looking for the dog at the owner’s place. The dog might just be missing home.
   • Put up posters in post offices, newsagents, door-to-door drops and all the areas where people walk their dogs. If possible make an announcement.