Return and Refund
Definition: 'Return' is defined as the action of giving back the item purchased by the customer to the Seller/Woofbnb on the Woofbnb website.
Under the Following situations Return and Refund is applicable.
- The product was damaged in transit
- The product was defective
- Product(s) was / were missing
- Wrong Product was received
Return could also result in refund of money in some of the cases.
We encourage the customers to review the listing before making the purchase decision.
In case the customer orders a wrong item, Woofbnb/seller shall not be entitled to refund any amount.
The following RULES apply to this Policy:
- Certain consumable items will not be returned or refunded, this is in situations where the seal of the product is found open. The list of such items includes food, grooming products, supplements, dog apparel, beds, car seat covers etc.
- In case of damaged or any missing product the customer needs to raise the request within 24hours from the time of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to Woofbnb.in within 3 days from the time of delivery.
- All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
- In the process Woofbnb.in accepts the return request raised by the customer, customer will have to return the product and then the refund shall be credited to the customer’s bank account.
- Refund will only be processed after a quality check of the product and verification of the issue with the product by experts of woofbnb.com
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, however we strive to refund you of as fast as we verify the issue that is reported to woofbnb.com